Frequently Asked Questions – FAQs
Do you clean the glass doors?
Yes, We clean both inside and outside of the doors, including in between the glass panels, unless it is a sealed unit.
We remove the door and separate the panes to enable us to thoroughly clean each part
**PLEASE BE ADVISED WE ARE UNABLE TO SPLIT A NEFF HIDE & SLIDE OVEN DOOR TO CLEAN INSIDE THE GLASS**
Do you protect the floor?
Yes we put sheets down to protect your floor and to collect any dirt which may fall to the floor in the cleaning process. Liam or William will also fully clean up after they have finished cleaning.
Are there any extra charges that need paid?
Parking charges and congestion zone charges will be payable by the customer, if applicable. There are no other additional charges.
How long does the cleaning take?
From 1 hour for a single oven, up to 3 hours for a large Range cooker or AGA. A standard freestanding cooker, or double oven plus hob, will take up to 2 hours to clean.
How often will my oven need a professional clean?
This depends on how often the oven is used and what is cooked in it. An oven that is regularly used will need more regular visits than an oven that is used once a week or only to cook ‘ready meals’. We recommend a clean every 6 months but you may find that yearly is enough or if you have a large family or regular dinner parties, you may need us more often. We will remind you 6 months after our visit, but it is up to you to decide. We will be happy to accommodate our next visit to suit you.
How do I book an appointment?
We have a real time booking system to enable you to book in instantly – Our superb booking system allows us to see exactly what available appointments Liam or William has as far in advance as you would like to book.
Alternatively, if you would like to speak to Anna – Just call or send an email and we will find a date and time to suit you.
How soon can I use my oven after the clean?
Immediately because we don’t use any chemicals. Your oven is ready for you to use as soon as Liam or William walk out the door.
Are you fully insured?
We have full insurance cover, though we are proud to say we have never needed to use it as we are fully trained and take the utmost amount of care with your appliance and your home.
Do I need to do anything beforehand?
No we take care of it all 😊